order issues: solutions & protocol
If we encounter issues with delivery orders—such as missing items, incorrect items, or if desserts/drinks have been damaged—or if an in-store customer realizes they are missing items after leaving, we have a solution:
Immediate Action
Reach out to your manager or Dennis as soon as the issue is identified. It’s important to address these situations right away to keep our customers happy.
Resend order
We can resend the correct items through our drivers using our mobile app.
Customer Information Needed: To process the replacement order, we need the following from the customer:
• Name
• Phone number
• Full address
Contact Dennis and he will guide you through how to resend the order.
Extra Touch
Consider offering something extra on the house to make up for the inconvenience and show our commitment to customer satisfaction.
Remember, customers chose our store and trusted us with their money, so it’s our responsibility to make things right no matter what!
