Team Member Training Guide
This guide provides the steps & procedures involved in training new team members
day 1
4 Hours Max
- Show Around
- Scan to download Me@Oasis
- Explain the 3 Stations ( Pos Station, Cake Station, Barista Station)
- Demonstrate POS
- Mock Orders
- Observe a real order
- Take a real order from real customers
- Gift Cards & E-Gift Cards (How to use)
- Oasis App & Rewards
- Sanitation Laws & Best Practices
- Closing Out
Day 2
4 Hours Max
- Practice Packing Cakes
- Pack Real Orders
- Making Drip Coffee
- Making Cold Brew
- Using & Cleaning MerryChef
- Handling Delivery order Mistakes(+ any other mistakes)
Day 3
Begin Barista Training - Full Shift
- Using & Cleaning Espresso Machine
- Start with making 1 star drinks using the recipe book
- Practice Making each 1 star drink several times until they are comfortable & proficient
- Seek feedback & ask questions as needed.
- Serve 1 star drinks to real customers under supervision
Once Team Member has mastered 1 star drinks, move on to 2 star drinks & repeat the process
Continue the process until team member has completed all star levels (1-3)
Please note that this process will require more time than one shift to complete, as it typically takes one shift for each star level.
